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FAQs

GENRAL QUESITONS

Q: Do you test your products on animals?

A: NEVER! We love our furry friends and do not support animal testing.

Q: What happens if the product I order doesn't work for me?

A: Your purchase today is RISK-FREE. All Live Fraiche products are backed by our 100% money back guarantee. If you do not LOVE your purchase just let us know for a full refund.

Q: Do you provide international shipping?

A: Yes, we provide international shipping which you can view during checkout. It are currently higher than we would like and are working to try to lower them. Trying spread that international love ;)

Q: Do you sell wholesale?

A: Please reach out to us at mkt@ammgent.com to discuss possible wholesale opportunities.

 

PRODUCT SPECIFIC QUESTIONS

Organic Cold Pressed Castor Oil Eyelash and Eyebrow Treatment

Q: what are the benefits of Castor Oil?

A: Deriving from Castor Plant seeds, it is one of the richest Natural Oils with benefits dating back to Ancient Egypt where it was used for its healing properties. It has natural antibacterial properties, is high in Vitamin E, minerals, proteins, Omega 6-9 beneficial fatty acids that promote hair growth. The treatment deeply penetrates hair and skin to deliver key vitamins and nutrients that stimulate the growth process. 

Q: How do I use it?

A: Castor oil tends to be thick and can be messy. It’s also important not to over apply castor oil - so having the proper tools is important. Luckily, we took this into consideration when creating the Live Fraiche Castor Oil Eyebrow and Eyelash Growth Treatment and provided exactly what you will need: eyeliner brush and mascara wand.  (We’re just trying to make your life a little easier and for brows/lashes a lot fuller.) We recommended you first apply a to apply the castor oil on to the baseline of your eyelashes using the eyeliner brush then using the mascara wand comb through the lashes - avoiding getting the oil in your actual eye (make sure to use the corners of the bottle to wipe any excess oil off the wand before applying). If you do happen to get some oil in your eyes make sure to thoroughly wash them out to avoid any kind of irritation.

Q: When do I use it and how often?

A:  CONSISTENCY IS KEY! You need to apply the serum on a regular basis (preferably daily) in order to see the best results! While it is totally fine to apply castor oil during the day, the best time to apply castor oil is at night, preferably couple of hours before bed time (it’s called beauty sleep for a reason). Applying the oil at night allows more time to for the oil saturate and work its magic. Once you wake up the next morning you can go ahead and use makeup remover or water to gently rinse off the oil. Make sure you don’t rub or pull on your lashes to avoid losing eyelashes (remember were trying to grow lashes not rip them out). But, of course, the more you apply it the faster it will work - so if you can apply it in the morning and the evening definitley do so! 

 

Dead Sea Mud Mask

Q: What is Dead Sea Mud and what are its benefits?

A: Located between Jordan and Israel, the Dead sea has been evolving for thousands of years to form a rich mud bank containing high concentrations of salts and minerals. It has high concentrations of magnesium, sodium, potassium and calcium as well as clay and nutrients that absorb into our skin and work wonders for our health. This nutrient dense mud can rejuvenate and plump skin, fight bacteria and acne and eliminate wrinkles.

Q: What makes your formula different from others on the market?

A: Our Live Fraiche Dead Sea Mud Mask features a unique blend of carefully selected organic & natural ingredients that work together to thoroughly cleanse, hydrate & soothe skin. The mud's gentle pulling action helps gently exfoliate the skin and draw out impurities, toxins and excess oils encouraging skin regeneration while the organic essential oils, Aloe and other nutrient rich ingredients moisturize. Our Rich Clarifying Mask smooths, softness, clears and relaxes skin. Unlike most clay or mud based masks that crack and turn stiff as they dry, our mask stays silky smooth due to all the hydrating oils infused into the formula.

Q: What kind of skin type does this work for?

A: Our Dead Sea Mud Mask is beneficial for all skin types - oily, dry, normal, combination & sensitive! Our unique formula clarifies skin without drying it out, leaving just the right amount of oils behind to keep your skin moisturized & healthy. Our body & facemask is gentle on skin with calming properties making it especially beneficial for irritation and redness

 

Q: How do I use Dead Sea Mud on the face or body?
A:
  1. Make sure to start with clean hands - we're trying to get the gunk out of our pores not in them!  
  2. Apply a thin layer of mud to cleansed skin while gently massaging onto the skin with your fingers (be sure to keep the mud away from eyes and mouth).
  3. As you apply the mud, never use your fingers in a downward motion, apply with upward strokes. Gravity pulls our skin down enough already, it doesn't need our help!
  4. Leave the mud on the skin for 15-20 minutes allowing the mud to mostly dry. A common mistake many people make when using facemasks is waiting for the product to dry completely. If you are using a clay or mud based mask and it begins to crack it has been on too long and at that point it will actually start drying out skin instead of hydrating it! I know, we were shocked too. Unlike, most other dead sea mud masks, we have added a heavy dose of nutrient dense oils to keep the mud from cracking or dehydrating if you end up leaving it on too long but a good rule of thumb is still about 95% dry.
Q: How do I remove mask the mask?

A: For face - Use  a wet lukewarm or cool soft wash cloth  and lay on your face for a few seconds to soften the mask, then rinse the remaining mud off with warm water. Try not to scrub as you remove your mask, as this may irritate skin and cause redness.

For body- the easiest way to remove the mask is hopping into a warm shower to rinse it off.

Q: How often should I apply a Dead Sea Mud mask to my skin?

A: Because of the incredibly high mineral and salt content of the Dead Sea Mud, it may affect individuals with different skin, differently depending on their skin type and sensitivities.  We recommend one application per week if you have dry or sensitive skin. Normal to oily skin types can apply 2 times a week if desired.        *Please test for allergens and discontinue use if any adverse reactions occur.

 

24k Gold Green Tea Facial Peel

Q: What does this peeling gel actually do?

A: Unlike normal exfoliators that are rough and irritating on skin that only scrub the surface our specialized formula gently penetrates the skins deepest basal layer for visual results. It soothes, exfoliates and moisturizes. Watch dead skin cells fall right off as the green tea gel gently polishes skin by extracting impurities for brighter, smoother and softer skin. Fight breakouts by lifting up dirt from pores without stripping away vital oils or irritating skin, while collagen, elastin, Vitamin E, and Rosehip Oil ingredients act to deeply nourish and replenish skin for noticeable radiance. *THIS IS NOT A CHEMICAL PEEL*

Q: How do I use it and how often?

A: Use 1-3 times a week as needed on dry clean skin. Apply gel on face and allow product to absorb for 10 -15 sec then gentle use hands to rub face in small circular motions. Dead skin and dirt will begin to rise to surface, wipe with damp wash cloth as necessary. When finished rinse with warm water and follow up with moisturizer or serum.

Q: What kind of skin type does this work for?

A: Our Gel Peel Mask is beneficial for all skin types - oily, dry, normal, combination, and sensitive! Our unique formula clarifies skin without drying it out, leaving just the right amount of oils behind to keep your skin moisturized and healthy.